Refund policy
Money-Back Guarantee
We offer a 60-day Money-Back Guarantee for the first purchase of our products, applicable after at least two weeks of use from the time of shipment. Please review the exceptions below. A full refund for the product will be issued to the original payment method used, minus shipping charges (and any applicable shipping taxes) per the policy outlined below.
To prevent abuse, this guarantee is limited to 3 individual products per 12-month period for first-time purchases of that item. If you purchase 3 of the same item, the Money-Back Guarantee will cover a refund for one of those items. Store credit may be issued for the remaining items.
For bundles (or orders) with more than 3 products, refunds are limited to the 3 highest-priced eligible products in the bundle, less any discounts applied to the bundle. The first-purchase rule applies to all components of the bundle.
Wholesale orders or orders intended for resale are not eligible for returns or refunds.
Please contact support@mahalosupplement.com to initiate your request. Include your Order Number and specify the products you wish to return.
Return Policy
We do not accept returns on supplements, personal care, or food items. However, first-time purchases of an item may qualify for the Money-Back Guarantee, provided you contact our Customer Care team within 60 days of purchase.
Orders returned as undeliverable, refused at delivery, or otherwise returned without prior authorization are eligible for a refund per the policy above, minus inbound/return shipping fees incurred to recover the order. Please allow 2-4 weeks from the time the order is received at our warehouse for processing. Items that do not qualify as first-time purchases are non-refundable.
Quality-Related Returns
Mahalo Supplements stands behind the quality of its products. Requests related to quality issues will be individually evaluated. Please contact Customer Care at support@mahalosupplement.com with your order number and details of the issue.
Refunds on Multiples of the Same Product
If you purchase 3 of the same item, the Money-Back Guarantee will cover a refund for one of those items (as long as the order is within 60 days). Store credit may be issued for the remaining items. Returns are not accepted for items, whether opened or unopened.
Exchanges
We do not offer exchanges.
Exceptions
Discounted or discontinued items are not eligible for returns or refunds.
Products purchased with Rewards points are not eligible for return or refund.
Purchases made with a gift card are non-refundable.
All supplements, personal care, and food items are non-returnable.
The Money-Back Guarantee applies to products, not flavors.
Additional Information
Refunds are issued only to the original payment method. If the original payment method is no longer available, the refund will be forfeited. Refunds typically take 5-7 business days to appear, but processing times may vary depending on your bank or credit card company.
We cannot process refunds to prepaid debit cards.
Orders paid by cashier’s check or money order will receive a refund check via mail, sent to the original billing name and address. No exceptions will be made to prevent fraud.